Returns & Exchanges Policy

🐾 Bark with Buster – Returns & Exchanges Policy

Last updated: 17th Nov 2025

At Bark with Buster, we want you and your pup to be 100% happy with every purchase. Here’s our Returns & Exchanges Policy — clear, fair, and easy to follow.

🐶 1. Your Rights

  • Products come with automatic consumer guarantees.

  • If an item is faulty, unsafe, significantly different from the description, or not fit for purpose, you’re entitled to a repair, replacement, or refund.

📦 2. Change-of-Mind Returns

  • Accepted within 30 Days of purchase.

  • Conditions:

    • Item must be unused

    • In original packaging

    • Returned in the same condition it was sent

  • Return shipping cost for change-of-mind is paid by the customer.

🔄 3. Exchanges

  • Request an exchange for a different size, flavour, or style (subject to stock).

  • Must meet the same conditions as change-of-mind returns.

  • Shipping for exchanges: Is paid by the customer.

⚠️ 4. Faulty, Damaged, or Incorrect Items

  • Email us within 7 Days at jeannene@barkwithbuster.com.au with your order number and photos of the item + packaging.

  • We’ll assess the issue and decide: repair, replacement, or refund.

  • If confirmed faulty, we’ll reimburse reasonable return shipping costs.

📜 5. Proof of Purchase

  • Keep your receipt or order confirmation email.

  • Other proof of purchase may be accepted if needed.

⏱️ 6. Processing Returns & Refunds

  • Once we receive your returned item, we’ll inspect it and advise how long processing will take.

  • Refunds are issued to the original payment method.

  • Exchanges are shipped once the return is approved.

💰 7. Restocking Fees

  • No restocking fee for returns unless specifically stated.

  • Restocking fees never apply to valid faulty-item claims.

📝 8. Policy Updates

  • Policy may be updated from time to time.

  • The latest version is always available on this page.

📩 9. Contact Us

Questions or want to start a return/exchange?
Email: jeannene@barkwithbuster.com.au